Call Center
Design Team Call Center- Anaheim, CA
$16 an hour + bonus
The Design Team Call Center is a core member of our organization. This team is responsible for the strategic scheduling for Client and Designer consultations from inbound and outbound calls. You will help develop and drive strategic direction for clients in Northern California, down to San Diego, and out to Las Vegas. You will work cross-functionally with the different partnerships that we have here, our Sales Designers and managers, and your supervisors to maintain up to date training. You possess impeccable customer service skills, a strong drive for results, and the ability to navigate a complex conversation to close the deal.
Key Responsibilities:
- Making outbound dials to homeowners who have expressed interest in receiving information regarding their kitchen and/or bathroom
- communicate with these Clients through both email and phone
- Informing prospects on our services and setting them for a free “HGTV – Style” in home consultation with a design expert.
- Dial a minimum of 20 dials per hour and generate 1 consultation for every 3 hours worked.
- Partner with the sales and business development organizations to ensure service infrastructure supports Apple’s strategic direction
- Provide regular operational reporting in relation to success indicators; develop and execute against action plans to address areas of concern
- Build and foster critical relationship with key channel partners and cross-functional teams
- Communicate and facilitate understanding of scope of support and partner expectations
- Ensure consistent delivery of high quality service & support solutions
- Monitor program compliance and ensure partners meet obligations
- Review partner performance, develop action plans and identify emerging issues
- Direct and mentor regional teams to provide most effective execution and tactical support
- Develop and maintain strategic relationships with senior executives within key accounts
- Provide feedback and guidance to executive leadership
Skills Required:
- Minimum 6 months Customer focused Chanel/Sales/Telemarketing
- Technologically experienced
- Ability to work with a diverse team
- Able to learn a comprehensive results driven system
- Excellent verbal and written communication skills; ability to communicate upward concisely
- Experience handling high volume customer support and exceptional organizational skills
- Self-motivated
- Experience in a ‘call center’ environment (anything that requires you to attend to a customer’s needs)
- Team Player
- Persuasive
- Detailed
- Dependable
- Organized
- Goal Driven
- Strong telephone and communication skills
- Computer proficiency and light typing
- Ability to adapt to new procedures and follow our scripts/system
Schedule:
- Mondays-Thursdays: 2:00 PM – 8:00 PM
- Fridays: 9:00 AM – 1:00 PM or 1:00 PM – 6:00 PM
- Saturday or Sunday (one is required each week): 9:00 AM – 5:00 PM
- Our team does work 6 days a week
- 35-40 hours a week
- We are not currently accepting part-time candidates.
About us: We are the country’s #1 Kitchen and Bath remodeler. Reborn Cabinets is a family owned and operated Kitchen and Bath Manufacturing and Remodeling Company. We have been in business for over 32 years and are experiencing continuous growth. We are seeking talent to help grow Southern California’s largest Kitchen and Bath remodeling company. From Complete Remodeling to Cabinet Refacing to One Day Bath Remodels – we do it ALL. We have a 40,000 sq. ft. manufacturing facility with three showrooms throughout Southern California with additional satellite showrooms from LA to San Diego and our newest location in Las Vegas, Nevada! Reborn Cabinets remodels over approximately 3,400 homes every year. We’ve been named Remodeler of the Year, Southern California’s Top Remodeler, and 27th in the country. We appreciate our customers and take care of their Ultimate Remodeling Experience from start to finish.
If you are wondering about the status of your resume, feel free to call our Employment line at(877) 888-8740 or text us at (714) 507-1707, we would love to hear from you!